Coordinator, Donor Engagement
Chicago, IL
Full Time
Entry Level
REPORTS TO: Senior Director, Development
JOB STATUS Full-time, Non-Exempt
Through artistic excellence coupled with innovative, relevant programming; initiatives to connect with and grow new audiences; engagement with communities to ignite creativity across Chicago; and a modernized Opera House that is the setting for truly great experiences, Lyric is leading the advancement of opera. This collaborative vision will deliver ever more exciting, thought-provoking, and inclusive audience and community experiences – while increasing the gravitational pull of our art form, company, and city.
The Donor Engagement team executes direct-response appeals and communications to support the Fund for Lyric, specifically focusing on two key donor societies, the Friends of Lyric ($50-$4,999) and the Patrons of Lyric ($5,000-$24,999). The Coordinator is responsible for helping retain, grow, acquire, and reactivate contributed support by creating regular cultivation, retention, and stewardship communications, serving donors as a general inquiry contact point for donor engagement questions, and providing project management and administrative support for the Donor Engagement team.
DUTIES AND RESPONSIBILITIES:
KNOWLEDGE AND SKILLS:
WORK CONDITIONS:
COMPENSATION:
Job Classification: Full-time, Non-Exempt
Salary is: $40,000-$45,000
Lyric Opera offers benefits including health, dental, vision, 403B (no company match), 401(k) with company match, PTO (including sick, vacation, and personal days, and holidays), life/AD&D coverage, opportunities for professional development, and complimentary tickets.
Lyric Opera of Chicago is committed to creating a diverse work environment and is proud to be an equal opportunity employer. Lyric does not discriminate based on race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply.
JOB STATUS Full-time, Non-Exempt
Through artistic excellence coupled with innovative, relevant programming; initiatives to connect with and grow new audiences; engagement with communities to ignite creativity across Chicago; and a modernized Opera House that is the setting for truly great experiences, Lyric is leading the advancement of opera. This collaborative vision will deliver ever more exciting, thought-provoking, and inclusive audience and community experiences – while increasing the gravitational pull of our art form, company, and city.
The Donor Engagement team executes direct-response appeals and communications to support the Fund for Lyric, specifically focusing on two key donor societies, the Friends of Lyric ($50-$4,999) and the Patrons of Lyric ($5,000-$24,999). The Coordinator is responsible for helping retain, grow, acquire, and reactivate contributed support by creating regular cultivation, retention, and stewardship communications, serving donors as a general inquiry contact point for donor engagement questions, and providing project management and administrative support for the Donor Engagement team.
DUTIES AND RESPONSIBILITIES:
- Use the Prospect2 design platform and the project management tools Airtable and Ziflow to ensure that all Fund for Lyric email campaigns are executed in step with Lyric’s comprehensive communications plan.
- Execute Lyric’s monthly renewal notice appeals in partnership with mail house vendor.
- As part of the Donor Engagement team, carry out quarterly direct mail appeals with our mail house vendor, including data preparation, letter writing, and routing designs for approval; design quarterly social media appeals to accompany direct mail and email communications.
- Oversee the Development department’s dress rehearsal and working rehearsal operations, including management of all related communication, staff involvement, and day-of coordination.
- Steward Lyric’s Name a Seat program, ensuring that our database accurately reflects availability, and partner with vendors and Lyric staff to ensure plaques are installed promptly.
- Pull and upload data for Lyric’s gift matching communications program, Double the Donation.
- Partner with our external vendor in telefundraising efforts to acquire, retain, and grow our annual donor base.
- Field donor inquiries as the primary email and phone contact for the Friends of Lyric donor society; work with Donor Records team to process phone and email gifts in a timely manner.
- Execute routine stewardship communication efforts, including gratitude letters, greeting cards, daily phone calls, and donor impact reports.
- Attend and assist with department events and donor experiences. This requires working outside of normal business hours. Advance notice is provided, when possible, for planning purposes.
KNOWLEDGE AND SKILLS:
- Bachelor’s Degree in arts management, marketing, or related field.
- More than one year or one completed internship with a nonprofit organization.
- Customer service experience interfacing with donors or customers, building relationships, handling inquiries, and problem-solving.
- Interest in authentic interactions with donors and teammates.
- Self-starter with strong project management and organizational competencies with a demonstrated aptitude for multitasking, attention to detail, and meeting overlapping deadlines.
- Ability to work independently and as a team member in a collaborative and fast-paced environment.
- Experience with Tessitura (preferred) or an equivalent CMS platform.
- Interest in building relationships and partnerships with external vendors.
- Personal passion for opera, musical theater, or classical music that can be shared in communicating with donors.
- A positive, “can do” approach to work.
WORK CONDITIONS:
- Sitting and standing for extended periods.
- Ability to operate a computer and handle other office equipment.
- Ability to occasionally participate in evening and/or weekend duties outside regular business hours.
COMPENSATION:
Job Classification: Full-time, Non-Exempt
Salary is: $40,000-$45,000
Lyric Opera offers benefits including health, dental, vision, 403B (no company match), 401(k) with company match, PTO (including sick, vacation, and personal days, and holidays), life/AD&D coverage, opportunities for professional development, and complimentary tickets.
Lyric Opera of Chicago is committed to creating a diverse work environment and is proud to be an equal opportunity employer. Lyric does not discriminate based on race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply.
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